I will contact you prior to your appointment if a deposit is required. Thank you to all who automatically offer to pay a deposit as you all know and understand how busy I am!

Cancellation Policy

In the busy world we live in, sometimes appointments are forgotten. Your therapists time is very valuable, as is yours.

Your therapist will be at the Salon waiting for you, and they do need to be compensated if you do not arrive for your appointment.

All treatments over £45 require a deposit at the time of booking via paypal, card payment or cash. This deposit is required to secure your appointment due to high volumes of clients waiting for appointments 

This ensures nobody loses out. 

If any changes need to be made to your appointment, please notify us no later than 48 hours before your scheduled appointment. This allows us enough time to offer that time slot to another client. Deposits will be carried over if the appointment is rearranged with at least the 48-hour notice. 

No shows or cancellations/reschedules less than 48 hours will forfeit their deposit, and NO SHOWS could be charged a no-show fee of £20 on top of forfeiting their deposit. 

The deposit is non-refundable and will be applied towards your treatment. If you NO SHOW or Late Cancel, your deposit will be forfeited.

Patch Test 

All new clients are required to book a Patch Test 24-48 hours before certain appointments.

Failure to attend the patch test will result in you being refused the treatment when you attend your appointment and you will forfeit your deposit. The deposit will not be transferred to another appointment.

Arrival 

Please arrive on time to your appointment. 

If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked treatment, if your treatment is shortened due to your late arrival, you will still be charged the full cost of the treatment.